FAQs

Ordering & Edition Options

  • DescriptionArt With Robots creates made-to-order resin statues, garage kits, tabletop miniatures, and hand-painted collectibles. Each piece is printed, prepared, and inspected in our studio, with an emphasis on sculpt fidelity, clean fabrication, and careful presentation.

    We also offer custom 3D printing, model modification, painting, fabrication consultation, and limited from-scratch sculpting. Custom projects can begin with your own digital file, an existing licensed model, or a concept that requires additional development. text goes here

  • DIY Garage Kit
    Cleaned and cured raw resin parts supplied for assembly and painting. Supports are removed, but minor sanding, test fitting, gap filling, pinning, and surface preparation may still be required.

    Ready to Paint (RTP)
    Professionally assembled, gap-filled, surface-prepared, and primed. Large, delicate, or projecting components may remain separate or magnetized for safer shipping.

    Collector’s Edition (CE)
    Fully hand-painted and finished as a display-ready collectible. Collector’s Edition pieces may still ship in modular or magnetized sections to reduce the risk of damage.

    Available editions vary by product.

  • Made-to-order products are produced after an order is placed rather than kept as finished inventory. This allows us to offer multiple scales and finish levels while maintaining direct quality control.

    Because printing, curing, fitting, preparation, and painting take time, made-to-order products do not ship immediately.

  • For a catalog product, select the edition and scale from the product page and complete checkout.

    For modifications, alternate scales, specialty materials, custom painting, or original fabrication, submit the Contact form with your project details before ordering. We will confirm feasibility, scope, price, and timeline.

  • DIY Garage Kits generally include the standard alternate parts supplied by the sculptor unless the product description states otherwise. These parts are normally printed in the same standard resin.

    Ready to Paint and Collector’s Edition pricing includes one finished display configuration. Preparing or painting additional heads, hands, weapons, or other alternate parts requires additional labor and may be quoted separately.

  • Standard pricing assumes a single standard opaque resin unless the product description specifically includes another material.

    Clear, translucent, flexible, engineering-grade, or multiple-resin configurations may require additional production work and are priced separately. Contact us before ordering when a specific material effect is important to the finished piece.

Production, Shipping & Support

  • Most standard catalog orders are estimated to ship within approximately 4–8 weeks of order confirmation.

    Collector’s Editions, custom work, 1/4-scale pieces, Signature or oversize models, specialty-resin projects, and multi-item orders may require additional time. Production estimates are not guaranteed delivery dates.

    We will contact you if a significant production delay occurs. A specific deadline should be discussed before ordering; rush work may not always be available and may require an additional fee.

  • Order-status updates are provided when there is meaningful progress or when additional information is needed.

    For longer Collector’s Edition and custom projects, we may provide progress photographs by email or through a shared album. Progress documentation is not guaranteed for every standard catalog order.

  • Shipping shown at checkout is a provisional estimate based on the selected scale, edition, and expected packed configuration.

    Final package size may change because of protective cushioning, modular components, unusually shaped parts, or multiple cartons. If final insured shipping is materially lower, we will refund the difference. If it is materially higher, we will contact you for approval before charging anything additional or beginning production.

    Large 1/4-scale, Signature, fully assembled, or multi-box pieces may require a separate packing and shipping review.

  • International shipping is generally available, subject to carrier limitations and product size.

    International customers are responsible for customs duties, VAT, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included in the product price or shipping estimate.

  • Catalog orders may be canceled or changed before production begins.

    Once printing, digital preparation, material purchasing, assembly, priming, painting, or other production work has started, cancellation may no longer be possible. Requested changes may require additional fees and may extend the production timeline.

  • Contact us within 48 hours of delivery and include:

    • Your order number

    • Photographs of the damaged item

    • Photographs of the exterior carton and shipping label

    • Photographs of the internal packaging

    Retain all packaging until the issue is resolved.

    Depending on the damage, we may provide repair guidance, replacement parts, repair or replace the piece, or issue an appropriate refund. Do not return the item without authorization.

Custom Projects

  • Custom services may include:

    • Printing and painting a customer-supplied model

    • Rescaling or preparing an existing digital file

    • Reposing, combining, or resculpting model elements

    • Converting a model into a bust or alternate format

    • Creating a custom diorama

    • Prototype and low-volume production

    • Limited from-scratch digital sculpting

    Availability depends on the project, licensing rights, file quality, production capacity, and requested deadline.

  • Most custom projects require a deposit to reserve production time, with the remaining balance due before delivery or shipping.

    Deposits, consultation fees, sourcing costs, file preparation, sculpting, and other completed work become nonrefundable once that work begins. Exact payment stages and revision terms will be included in the project quote.

    Projects with unpaid balances may be paused. Physical work may be retained after reasonable notice when the agreed balance remains unpaid.

  • By submitting a file, image, logo, character, or other reference material, you confirm that you own it or have permission to reproduce it.

    We may decline work that appears unlawful, infringing, unsafe, or inconsistent with the applicable commercial license.

  • We may retain an archival copy of project files, supports, and production settings to facilitate replacement parts, repairs, or future authorized orders.

    We will not sell, distribute, or provide your files to another customer without permission. Additional physical copies will not be produced except when necessary to test, complete, repair, or replace your order, or when separately authorized by you.

Care & Display

  • Yes. These are detailed resin display pieces, not toys. Thin weapons, hair, fingers, effects, accessories, and projecting elements should be handled carefully.

    Always lift the piece from a strong structural area or its base rather than from an extended component.

  • Display the piece indoors on a stable, level surface away from direct sunlight, excessive heat, moisture, children, and pets.

    Large or top-heavy pieces may require additional clearance or support. Confirm the listed dimensions before selecting a display location.

  • Use a soft dry brush, clean makeup brush, microfiber cloth, or low-pressure air intended for delicate objects.

    Avoid soaking the piece or using household cleaners, solvents, abrasive materials, or strong compressed air. These can damage paint, resin, adhesives, and delicate components.

  • Resin can soften or warp in excessive heat, including inside a parked vehicle, near a fireplace or radiator, or in prolonged direct sunlight.

    These products are intended for climate-controlled indoor display. Outdoor exposure can cause warping, discoloration, paint damage, and surface degradation.